This text explains the preparation, dispatch and delivery terms of orders placed through Temel Servis.
1. Shipping fee
- The shipping fee is ₺0.
- The current shipping amount is also shown separately on the cart screen before you confirm your order.
2. Preparation and dispatch time
- In-stock items are shipped within 1–2 business days for orders whose payment is confirmed.
- For supplied (out-of-stock) parts, the time is stated separately at order confirmation.
- No shipments are dispatched on weekends and public holidays.
3. Delivery time
Dispatched orders are usually delivered within 1–3 business days, depending on the
carrier's delivery network. The legal maximum delivery period is 30 days from order confirmation.
4. What to check on delivery
- Please check for damage before accepting the package.
- Do not accept dented, torn or wet packages without filing a report;
damage claims without a report are not covered by the carrier.
- Delivery is made to the address given at order and against presentation of ID.
5. Payment methods
Accepted payment methods are listed on the order screen.
6. Shipment tracking
When your order is dispatched, a tracking number is sent to you. You can also check your order status from the
Order Tracking screen on the site.
7. Undeliverable shipments
For shipments that cannot be delivered due to absence at the address or a missing/incorrect address and are
returned to us, the re-shipment cost is borne by the recipient.
Contact
Temel Servis