Returns & Right of Withdrawal

This text explains the return, exchange and right-of-withdrawal terms applicable to spare-part sales made through Temel Servis. The provisions of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation are reserved.

1. Right of withdrawal (14 days)

The consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying any penalty. The withdrawal notice must be sent in writing to one of the contact channels above within this period.

2. Return conditions

• The product must be unused, not fitted and in its original packaging.
• The invoice and any gift/promotional items must be included in the return package.
• Even if the packaging is opened, the product must be in resalable condition.
• Parts that have been fitted, installed, removed or worked on cannot be returned.

3. Exceptions to the right of withdrawal

Under Article 15 of the Regulation, the right of withdrawal cannot be used for the following products:

• Parts specially supplied or ordered in line with the consumer's request or personal needs.
• Products that, by their nature, are not suitable for return and cannot be sent back once the packaging is opened for health or hygiene reasons.
• Parts whose separation after being fitted to the vehicle would damage the product.
• Electronic parts whose packaging/protective seal has been opened and that have been tested.

4. Return process

1. Send us your return request by phone or e-mail, stating your order number.
2. For returns approved by us, the shipping details are notified to you.
3. Once the product reaches us, the refund is made within 14 days at the latest.
4. The refund is made using the payment method used at purchase and free of charge.

5. Defective products and warranty

If the product turns out to be defective (faulty, incomplete or different from what was described), the return shipping cost is borne by us. In this case the consumer may choose one of the following: free repair, replacement of the product with a non-defective equivalent, a price reduction, or withdrawal from the contract. The warranty period of the products is stated on the product page; warranty coverage is subject to the manufacturer's terms.

6. Return shipping cost

For returns under the right of withdrawal the shipping cost is borne by the consumer, and for defective-product returns it is borne by us.

7. Dispute resolution

In case of a dispute, the Consumer Arbitration Committees and Consumer Courts have jurisdiction. The monetary limits are updated each year by the Ministry of Trade.

Contact

Temel Servis