/ FAQ

FAQ

Frequently asked questions.

How do I book an appointment?

Just pick the service type, your car and a suitable day on the form on the Services page. Once your request reaches us we confirm it or offer you an alternative day.

Where can I see my service history?

After signing in, choose your car under “My Vehicles”. Every service record for that car, the work carried out and the mileage are listed in date order.

What is the QR code on the service document for?

Scanning the QR code with your phone opens the document’s verification page and shows that the record really exists in our system. That is how you confirm the document is genuine.

How do I know a spare part fits my car?

Enter the make, model and year in the vehicle selector on the shop page; only products compatible with that car remain in the list. The product detail page also lists the compatible vehicles.

Some products say “Get Quote” instead of a price — why?

We do not show a price for products that are out of stock or whose price is set at the time of order. You can leave a request for these; we get back to you with the lead time and the price.

How do I track my order?

Just enter your order number on the Order Tracking page. You will see which stage your order is at, together with the tracking number once it has been shipped.

Do you tell me when my car is due for maintenance?

Yes. We work out the upcoming service from the mileage at your last visit and your maintenance interval, and let you know when it is approaching.

Which car makes do you service?

We can open a service record for every passenger and light commercial make defined in our system. If your make is not on the list, simply get in touch with us.